A Partner, Not Just a Platform
Our customer success team is invested in your outcomes. From onboarding to QBRs, we're with you at every stage of your learning programme.
How We Support You
Success is built into every plan
Dedicated Account Manager
Every Enterprise client gets a named account manager who owns your success, conducts quarterly business reviews, and proactively flagging risks.
Enterprise Plan24/7 Learner Support
Round-the-clock help desk for learners with live chat and email support. Average first response time under 2 hours.
All PlansOnboarding & Adoption Coaching
Structured onboarding sessions for your L&D and HR teams. We run adoption campaigns, send nudge emails, and help you build a learning culture from day one.
Professional & EnterpriseQuarterly Business Reviews
Comprehensive QBRs covering usage data, ROI metrics, upcoming content releases, and a forward-looking roadmap aligned to your business goals.
Enterprise PlanSupport Tiers
Support that grows with you
Starter
First response in
48 hours
Channels
- Help centre access
- Email support
Professional
First response in
12 hours
Channels
- Help centre access
- Email + live chat
- Monthly check-in call
- Onboarding session
Enterprise
First response in
2 hours
Channels
- All Professional features
- Dedicated account manager
- Quarterly business reviews
- Priority escalation path
- Proactive adoption campaigns
Talk to our team today
Find out which support tier is right for your organisation — no commitment required.